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Welcome to the Fresh Delights Online Store!

We are dedicated to providing you with the freshest produce and finest foods. Your satisfaction is our priority. Please read our returns policy carefully to understand how we handle returns.

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Returns Policy

Reporting Issues:

If you encounter any issues with your order, such as damaged goods, missing items, or incorrect deliveries, please contact us immediately. We are here to help and will do our best to resolve any problems.

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How to Report an Issue:

To report an issue, please contact our Head of Online Sales directly through one of the following methods:

Text: +61 439 836 505
Email: kayla@freshdelights.com.au

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When contacting us, please provide the following information to expedite the process:

- Your name and contact information
- Order number
- Detailed description of the issue
- Photographs of any damaged items (if applicable)

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Resolution Process:

Upon receiving your report, we will review the issue and contact you within 48 hours. Depending on the nature of the problem, we may offer one of the following resolutions, a replacement for the damaged or incorrect item(s) or a refund.

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Thank you for shopping with Fresh Delights. We value your business and are committed to ensuring your satisfaction with every purchase.

If you have any questions or need further assistance, please do not hesitate to reach out to our Head of Online Delivery or the Director.

Sincerely,

The Fresh Delights Team  

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Director:

Email: andrew.friend@freshdelights.com.au

Phone: +61 431 589 988

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Head of Online Sales:
Email: kayla@freshdelights.com.au  
Phone: +61 439 836 505